As part of our on going commitment to customer satisfaction we would like to take this opportunity to ask you to complete our customer satisfaction survey. Based on your recent experience at this Dealership, how likely would you be to recommend this Dealership to a friend or colleague that is looking to buy a car.

We thank-you very much for taking the time to provide us with this very valuable information.


KEY MOTORS FACILITIES AND LOCATION



Unsatisfied Somewhat Satisfied Satisfied Completely Satisfied
Cleanliness and appearance of facilites 1 2 3 4
Ability to inspect the vehicle you were interested in 1 2 3 4
Overall, how satisfied were you with the Facilites at Key Motors 1 2 3 4


Internet
Referral
Radio
Press
Other


YOUR SALES CONSULTANT


Yes No


Yes No


Yes No



Unsatisfied Somewhat Satisfied Satisfied Completely Satisfied
Knowledge of vehicles 1 2 3 4
Assitance in selecting appropriate vechicle 1 2 3 4
Fulfilment of all commitments made during the purchase negotiations 1 2 3 4



Unsatisfied Somewhat Satisfied Satisfied Completely Satisfied
Overall Satisfication 1 2 3 4




THE FINANCIAL PROCESS



Unsatisfied Somewhat Satisfied Satisfied Completely Satisfied
That the payments options were discussed in an open manner 1 2 3 4
That you were given a thorough explanation of the options available 1 2 3 4
With the explanation of the paperwork and documents 1 2 3 4
Were you treated in a friendly and professional manner 1 2 3 4

THE DELIVERY EXPERIENCE


Yes No



Unsatisfied Somewhat Satisfied Satisfied Completely Satisfied
Vechicle's features and operations 1 2 3 4
Owners Manual 1 2 3 4
Warranty and maintenance schedule 1 2 3 4



Unsatisfied Somewhat Satisfied Satisfied Completely Satisfied
Cleanliness and preparation of your vehicle 1 2 3 4
Manner in which your vehicle was handed over to you 1 2 3 4





Yes No


Yes No


Unsatisfied Somewhat Satisfied Satisfied Completely Satisfied
Overall Satisfaction 1 2 3 4

SUMMING UP YOUR EXPERIENCE


Yes No



Thank you once again for choosing Key Motors and for spending the time to complete our survey. If you have a friend or family member that you can refer to Key Motors & they purchase a vehicle. We will contribute $100, either to yourself or a charity of your choice.










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